Tag Archives: customer service
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Two Simple Statements

by Ben Saren on Nov Sat, 2008 in CitySquares, Entrepreneurship, Networking

As I was leaving the ILM:08 conference Friday afternoon I made my way around the various rooms and hallways to say goodbye and shake the hands of the many people I met with over the last few days. As I neared the lobby of the hotel I bumped into the Localeze crew hanging out and [...]

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Customer Service: How To and How Not To

by Ben Saren on Feb Sat, 2008 in Uncategorized

The cover of this week’s BusinessWeek is all about customer support. The subheads read, “Consumer Vigilantes” and “Customer Service Champs.” Meanwhile, CitySquares just got done tabulating our 2007 customer renewal rates: 80%. We’re an extremely customer oriented business – and I can’t stress that enough. These three points make the subject of this blog entry [...]

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Locally Owned Businesses: Superior Businesses

by Ben Saren on Jan Mon, 2008 in Locally Owned

Locally owned businesses, aka independant businesses, aka Mom and Pops, are superior to big box retailers in so many ways. Even though I believe this with every nerve in my body sometimes I forget the nuances and subtle qualities that really drive this point home. I’m guilty of shopping at chains and non-locally owned businesses [...]

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Local Merchants: Do they get it?

by Ben Saren on Dec Fri, 2006 in CitySquares, Local Search, Locally Owned

That’s really the billion dollar question isn’t it? Local search was recently labeled by a friend of mine as “The Holy Grail of the Internet.” I think that might be stretching it a bit, but for the sake of argument, let’s call it The Promised Land. After all, so many are trying to get [...]

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