wall-e-axiom-passengers

This American Pendulum

The older I get the more I find myself interested in politics and economics. However, among my peers I’m one of the only ones. I wouldn’t consider myself passionate about politics and economics, just aware and well informed. I try to get all sides of the stories I’m interested in, from niche blogs, political comedians, pundits, national news sources, and the like. Again, though, I seem to be alone amongst my peers. I’m not sure if that says something about my peers, or my generation, or America at large, but I tend to think it’s the later.

What amazes and shocks me no less than ever before is how little people know about our country, about current events, the political climate, economic realities, America’s place in the global community, etc. Now look, I don’t want to come across all high and mighty, but I think that be being well informed, learned about these things is a responsibility that we have as citizens and members of our community. For me, it’s no different than being an informed consumer, or an informed driver, or an informed employee. Yet ask the average American to name the three branches of the US government, and they struggle – and I mean, they really struggle. Ask the average American to name the leaders in government, or where Libya is on a map (heck, even it’s continent), or what the hot topics in politics are, and you’d be shocked (or maybe not) at the lack of awareness.

Here’s where it get’s shameful for me. Ask the average American about Charlie Sheen, and they have answers. Not only do they have answers, they’ve got a scoop. Ask them about American Idol, about Ashley Judd’s memoir, about all sorts of (in my opinion) useless pop culture news, and you’ll find them to be very well informed. Ask them about what it really means to buy locally, to participate in public service, to be charitable, to really be active (if not well informed) in their community, and yet again you’ll get blank stares.

The state of America’s society is in a shameful, embarrassing, arrogant, naive, and simply sad place. I wonder, though, how long we can keep this up? Is it just where the pendulum happens to be right now? Am I not being fair, not seeing the full picture, looking in the wrong places? I’m sure I am, to a small degree. I’m generalizing, I know that, but I’m not far from the mark.

Is the media to blame? Entirely? Really? It’s totally the media’s fault? Is it also the fault of the media that teachers make a small fraction of what the average white collar worker makes? Who’s fault is it that firemen and women aren’t getting their pensions? Who’s fault is it that celebrities and professional athletes are who our children look up to, instead of astronauts, scientists, the First Lady, or Army Generals?

I think I know who’s fault it is. It’s my fault. It’s your fault. It’s your neigbors fault, your brothers, your sisters, your parents, your friends, colleagues. We are to blame for the state of America’s society, political climate, economic condition, joblessness. We are to blame for the disgusting behavior of people like Charlie Sheen. It’s a self fulfilling prophecy. The more bullshit we consume, the more bullshit we produce. If you eat shitty food, you shit stinks to the heavens (pardon the crude analogy). If we, Americans, spent even one hour per day consuming less of the things that do not matter, and consume things that do, imagine how many hours of importance it’d produce?

The empire that is America is about to come crashing down. I mean that, truly. I don’t think I’m overreacting at all (and rest assured that America is an empire), I think I’m stating what informed people know. When it comes crashing down on us, we’ll be so fat, stupid, hopped up on sugar, porn, celebrity gossip, and mindless entertainment that we’ll end up looking like the movie Wall-E. No, seriously. Fat, dumb, deaf, and blind – staring at, consuming, eating, injecting whatever orgasm is put in front of us by each other, by the media, the corporate giants producing it, the greedy vampires orchestrating it and banking on it.

I do have hope though. I have hope that America is suffering from a momentary lapse in reason, good judgement, common sense, and that the medicine is coming – in some form, some shape, some place. Maybe America like a man suffering a mid-life crisis, rejecting his old ways, leaving his family, breaking his own rules, driving a red sports car, carelessly getting laid, recklessly imbibing, and avoiding the reality check that is coming, the reality that his kids now hate him, his dog doesn’t know who he is, his wife loved him and still does, he was lucky to even have the job he had, etc etc. I have hope that this pendulum is reaching that moment where it pauses and changes direction.

The pendulum will swing. It will reach the center, and find another extreme.

I feel better now. Thanks for reading and please, take what I write with just a small grain of salt.

Enhanced by Zemanta
Casino-Floor_Hoosier-Park

Creating a Trade Show Booth Experience

One of the projects my team just took on at Litle was revamping the trade show booths. Litle is at something like 25-30 shows this year, exhibiting at them. I was disappointed with how little information there is on the web on designing a trade show booth experience. Not designing the booth itself, that’s not hard, but the experience of the booth – how to really make it effective. I liken this to a casino floor, or a car lot. A trade show booth is more than just graphics, a table, some freebies, or booth babes. So we were left to our own devices. Here are my thoughts.

It’s critical to understand the experience of your audience and match it to your goals. So, figure out what the goals are, prioritize them, and line them up with the audience experience.

The purpose of a trade show booth is to,

  1. Generate leads
  2. Inform and educate
  3. Leave an impression of the brand (many times that precious first impression)

As I see it, there are three personas who interact with a trade show booth.

  1. The observer: This is the person who stands on the outskirts of the booth. She stands back about 5-10′ feet from where the action is, reading the graphics, avoiding the sales people, glancing over at the freebies, and deciding whether to move in or move on. The observer is barely a prospect.
  2. The burglar: This is the person who dives in for the freebies, a business card, collateral, moving like a tight end, weaving between people, careful not to make eye contact, and sliding out of the scene as if he was never there. Obviously this is a bit of an exaggeration, but you get the idea. The burglar is a prospect.
  3. The engager: The engager is truly interested in learning more. He or she will step in, listen to a conversation or start a new one, ask questions, and truly engage. The first question from the engager is almost always, “so what is [company name]?” The engager is a lead. Oftentimes the engager is a customer (this is a good thing).

The game is this this: you must convert these folks into leads: the observer to a lead, the burglar to a lead, the engager to a more qualified lead, the customer out of the way (but not all the time). The layout and experience of your trade show booth must allow for this to happen naturally. You must convert these people, and do so comfortably.

Think about where a conversation begins at your booth. If your booth people are too far inside the booth, then these people have to work harder to get what they want. Game’s over before it even starts. If your booth people are located on the edges of the booth, positioned properly near the freebies, the collateral, or other content, you’re making it easier to engage with the prospect. However, if this engagement is happening right in front of the booth, crowding it, and doesn’t make room for new engagers, then there’s a bottleneck. That’s a problem. You need to create throughput.

Just as where the conversation starts is important, so is where the conversation ends. And connecting those points together is critical, it must be seamless. You should be prepared to move the conversation, literally, downstream, out of the way, deeper into the booth, making room for more prospects. If you have a customer at the booth, that’s fantastic, especially if it’s a happy customer. Keep this person nearby, but not in the way. Ask her questions about her experiences, make sure people nearby are hearing it. Get her to engage with your prospects – seriously. Why not? If she’s a customer, and a happy one, she’d be happy to do it! Hey, now you owe her one.

Some tips for creating the booth experience:

  1. An open concept allows for the conversations and interactions to breath, creating a feeling of openness, ease, flexibility. There’s no rush and it’s not confining.
  2. Lighting is also important. Many booths have fancy spotlights to highlight graphics or create effects, but most sales people doing booth duty don’t face those lights, their backs are to them. The booth attendees are the ones who face the lights, and often times they’re blinding. So if you must use lights, use them wisely. Test them as if you were a visitor.
  3. A place to rest. Most attendees have been on their feet for several hours, concrete floors, carrying a laptop bag or similar. They’re tired, grumpier than they let on, and probably thirsty. Give your attendees a break, let them sit down, catch their breath, have a drink of water, and do so in a relaxing format.
  4. Inform the entire time, organically. Consider where you want people to begin their interactions with you; at the corner of the booth? Out front? Well, have some information nearby, and make it easy. Don’t make them work for it. Where the conversation begins is where you also need to have some customer logos nearby, perhaps behind you on the screen, on the wall, on a slick. Then, once conversation evolves, its your job to move them down the assembly line, out of the way of new prospects, towards the next level of content. Wherever you move the conversation, have information. Let them pick what they want, but be aware of what they’re responding to. Wherever the conversation ends, have information handy, especially business cards, but most importantly have business cards stapled to collateral – this will provide some context when they’re going through their piles a day or two later. You want your card to end up next to the keyboard, not in the wastebasket.
  5. Don’t be shy and don’t be pushy. The impression you leave you on these people will be, in most cases, their first impression. If you’re sitting down, playing with your iPhone, not making eye contact, or just plain ignoring people, they’ll forever associate your brand with laziness. Contrarily, if you’re standing out in the aisle handing out freebies and roping people in like cattle, they’ll do everything to avoid you and rest assured they will note your brand – they’ll remember. Just be casual, be easygoing, have a smile ready. Hands out of your pockets, at the ready for a handshake. Look alive, but not manic.
  6. Fake it if you have to: If you have three people doing booth duty, sometimes a good idea is for one person to not where the company colors. When the booth is quiet, and people are just strolling by and not stopping in, have this decoy person engage with the booth, fake it. Just don’t do it in a way that gets you caught. Don’t put on such a show that if the person swings by later and you’re now working the booth you look like a total jerk. So be smart about this.

Out of all the points above, if I had to pick the most important part of designing a booth experience, it’d be the layout itself – how you position yourself in the booth, how you position the furniture, the content, etc, all lends itself to the experience. Think like a casino, but don’t create a labyrinth. Think like a merchandiser, but don’t create a boutique.

Enhanced by Zemanta